Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Customer Success Manager Spain (m/f/d) SCALAR Fleet Management Country/Region: ES
Location: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591 Barcelona, ES, 08018 Alfaro, RI, ES, 26540 Pamplona, Navarra, ES, 31012 Mutliva Baja, Navarra, ES, 31192 ES, 8184 Lezama, BI, ES, 48196 Vigo, PO, ES, 36213
Ensure that customers derive maximum value from our products and services. Act as a liaison between the customer and the company, focusing on building strong, long-term relationships. Proactively engage with customers to understand their needs and challenges. Aim to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals and overcome any obstacles they may encounter. (https://zf-scalar.com/)
Working model: Remote
Our main ZF office for this position is in Madrid
What you can look forward to as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:
Ensure that customers are satisfied with our product or service and are achieving their desired outcomes by enable them to maximize the value provided by our solutions
Avoid churn and retain existing customers by fostering strong relationships and addressing any issues or concerns
Identify opportunities to upsell or cross-sell additional products or services to existing customers
Ensure customer loyalty by acting as an advocate, ensuring that their needs and feedback are heard and addressed
Gather feedback from customers and communicate it to the product team to inform future product enhancements
Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service
Provide training and educational resources to customers to help them optimize their use of the product or service
Address customer inquiries, concerns, and issues in a timely and effective manner, working to find solutions
Monitor customer usage and engagement metrics, track customer health, and generate reports on customer success
Develop and maintain strong relationships with customers, proactively engage with customers to understand their needs and challenges
Act as the primary point of contact for assigned customers
Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience
Conduct regular check-ins with customers to assess satisfaction and identify opportunities for improvement
Provide product demonstrations and presentations to customers as needed
Stay up-to-date on product features, updates, and industry trends
Continuously seek ways to add value to the customer relationship
Your profile as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:
2–5 years' experience in a customer facing role, ideally in Customer Success or Account Management
Minimum 2 years of experience within the transport logistics industry
Background in the vehicle (HGV/LCV) telematics and/or general TSP beneficial
Excellent verbal and written communication skills
Fluent English and Spanish skills
Ability to understand and empathize with customers' challenges and concerns to build strong relationships and providing personalized support
Ability to understand complex products and services combined with very good Problem-Solving Skills
Basic technical knowledge on software and hardware
What you can expect:
You will step into a vibrant corporate culture where transparency reigns supreme. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks
In this dynamic, rapidly evolving, and stimulating ecosystem, we offer competitive compensation and benefits, including:
Competitive compensation (fixed and variable)
Company car
Comprehensive ongoing Sales and Product Training
On-the-job coaching by experienced Sales Manager
25 days annual leave
Company laptop and cell phone
Be part of our ZF team as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management and apply now!
Contact
+49 7541 77 963555
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company? At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
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