.Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Customer Success Manager Spain (m/f/d) SCALAR Fleet ManagementCountry/Region: ESLocation: Madrid, M, ES, 28042; Alfaro, RI, ES, 26540; Mutliva Baja, Navarra, ES, 31192; Lezama, BI, ES, 48196; Pamplona, Navarra, ES, 31012; Vigo, PO, ES, 36213; Corella, Navarra, ES, 31591; Barcelona, ES, 08018.Ensure that customers derive maximum value from our products and services. Act as a liaison between the customer and the company, focusing on building strong, long-term relationships. Proactively engage with customers to understand their needs and challenges. Aim to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals and overcome any obstacles they may encounter.Working model: RemoteOur main ZF office for this position is in Madrid.What you can look forward to as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:Ensure that customers are satisfied with our product or service and are achieving their desired outcomes by enabling them to maximize the value provided by our solutions.Avoid churn and retain existing customers by fostering strong relationships and addressing any issues or concerns.Identify opportunities to upsell or cross-sell additional products or services to existing customers.Ensure customer loyalty by acting as an advocate, ensuring that their needs and feedback are heard and addressed.Gather feedback from customers and communicate it to the product team to inform future product enhancements.Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.Provide training and educational resources to customers to help them optimize their use of the product or service.Address customer inquiries, concerns, and issues in a timely and effective manner, working to find solutions.Monitor customer usage and engagement metrics, track customer health, and generate reports on customer success.Develop and maintain strong relationships with customers, proactively engage with customers to understand their needs and challenges.Act as the primary point of contact for assigned customers.Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.Conduct regular check-ins with customers to assess satisfaction and identify opportunities for improvement.Provide product demonstrations and presentations to customers as needed.Stay up-to-date on product features, updates, and industry trends.Continuously seek ways to add value to the customer relationship.Your profile as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management
