Infraspeak - Dawn of a New Era!
Our vision for intelligence , together with an ever-ending search for personalization , makes Infraspeak a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day.
As a Customer Success Manager for the Spanish market, you will be mostly working at the office and occasionally visiting customers. You will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.
What will you do? Manage your customer portfolio
Partner with customers, taking ownership right after they are active
Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
Ensure maximum satisfaction and success of customers in your portfolio
Identify and leverage upselling and cross-selling opportunities
Collect feedback on the product and identify improvement opportunities
Assist in Product Management with feature design, user experience, and road mapping
Occasionally support sales teams with technical demos
Who are we looking for? Native or fully professional Spanish
Good level of English
Good level of French (not mandatory, nice to have!)
Passion for teaching, and a positive attitude toward issues and challenges
Energy and enthusiasm for working with customers
Hard work ethic and self-starter mentality
Availability to occasionally travel across the country and abroad
Experience using CRM and Cloud software
Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
Experience using maintenance management software is preferred, but not a requirement
Experience with software implementation is highly valued
Training in Project Management (is a plus)
Keep learning: constantly acquire new skills and don't be afraid of trying something new
Effective communicator and team worker
What do we offer? A challenging environment, where you will see the company (and yourself) grow to a worldwide reference in the field
Flexible working hours, competitive compensation, performance-oriented bonuses, and perks
Modern co-working space that you can use daily, located in central Barcelona
A comprehensive two-week onboarding program in Porto
Regular training and coaching sessions
A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
The opportunity to shape our future in the Portuguese market
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