.CoinsPaid offers ready-to-use crypto payment solutions tailored to business' every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!We are looking for an experienced customer success manager to join our high performing customer success management team. The ideal candidate has extensive Fintech, Crypto or iGaming B2B Customer Success Management experience, and approaches client relations with growth ambitions, superior service and an always-available mindset.Responsibilities: Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities and an "always-available" mindset.Maintain, optimise and negotiate contractual agreements and terms.Forecasting, monitoring, achieving and reporting on client based targets.Create and nourish strong relationships internally with other teams and stakeholders.Organise client meetings virtually and face to face to maintain strong and mutually beneficial relationships.Promote and share the product's benefit and value.Keep records updated in CRM, Email, Confluence and other internal software.Occasional travel to industry expos, conferences and attending relevant networking events.Other duties as required from time to time by the company.Requirements: Has 3+ years of Fintech, Crypto, iGaming or other online business account management experience within a B2B setting.Is service first driven, self-motivated and has the ability to work independently.Believes listening, empathy and serving clients with a smile while also driving commercial results is essential for success.Thrives in a fast-paced start-up environment with focus on speed and problem solving.Works and manages time in a highly structured and efficient manner.Has excellent English written and verbal communication skills.Has strong negotiation skills and always looks for mutually beneficial solutions.Is passionate about crypto and the latest payment solutions available on the market.Has high energy, a positive attitude and believes teamwork is crucial to success.Has outstanding problem-solving skills.Has strong organisation skills, reporting skills and attention to detail.Has experience with using Salesforce, Jira, Confluence and Tableau.Proficiency in English and Russian, written and verbal
