Who We Are Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at www.verve.com.
Smaato's digital ad tech platform is the only omnichannel ad server and monetization solution with controls to make monetization simple. Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around the world and on any device. Smaato is part of Verve Group, a subsidiary of Media and Games Invest (MGI). For more information, log on to www.smaato.com.
Who You Are We are seeking a dynamic and results-driven Customer Success Manager (CSM) to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts. The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.
This position will be based in Spain as a remote model. What You Will Do Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
Collaborate with internal stakeholders to resolve client issues and close support tickets promptly
What You Will Bring 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side
Proven track record of managing and growing long-tail accounts
Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)
Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams
Ability to analyze data and derive actionable insights
Self-motivated, proactive, and able to work independently as well as part of a team
Proficient with a CRM tool, Excel, and PowerPoint
Full business proficiency in English is a must, additional European language is beneficial
Bachelor's Degree
What We Offer Join one of the top privacy-first omnichannel ad platforms and gaming companies
Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level
Benefit from working with some of the most experienced professionals in our industry and constantly grow with us
You will learn and evolve in an empowering environment characterized by entrepreneurial actions
Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group's success
3 Wellness days per year to help you maintain your well-being (in Q1, Q2, and Q3 after min. 90 days of employment)
Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.
Work and Travel Program (monthly raffle after 2 years of employment)
We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus
Align your interests with the company's success and take part in our Employee Shares Purchase Plan
You will be entitled to 23 holidays per year in addition to any of the public/bank holidays
Personalized Benefits Platform; with a budget of 50 EUR/month, you can choose the benefits that fit you best from the following options:Family
Healthy living
Travel and Mobility
Shopping and E-commerce
40 EUR monthly Teleworking Budget (Gastos teletrabajo)
Fully remote work
Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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