Our mission? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we're passionate about creating the best product, so if you're looking for an ambitious team that's revolutionizing an old-fashioned industry, get in touch!Our journey: Alexandre and Steve launched Qonto in July 2017. Since then, the team has earned the trust of more than 400,000 customers and opened offices in Paris, Berlin, Milan, and Barcelona. Last summer, we joined forces with Penta, a market leader based in Berlin and Belgrade, forming a united team of 1,300 Qontoers.We also made it to the LinkedIn Top Companies French ranking!Our values: Ambition | We tackle big challenges. No matter what. Teamwork | We create momentum by working together, at the same speed. Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day. Integrity | We're open. We're honest. And we earn the trust of our clients and each other.You can find out more about the Qonto Way here.Our beliefs: Our goal at Qonto is to create a warm and welcoming environment where individuals from all walks of life can truly thrive. We've gone above and beyond to ensure that every applicant is evaluated solely based on their skills and potential, rather than their gender, ethnicity, age, (dis)ability, or any other irrelevant factor. Our team consists of 49% international individuals, with 44% women and 20% parents. With this diversity, we are a powerful force! Join us in our mission to build a workplace that celebrates diversity and embraces individuality.Our career track: At Qonto, we go beyond traditional "senior" or "director" job titles. Our customized skills matrix defines roles and seniority levels from 1 to 9, accurately reflecting your expertise and impact. We value your unique abilities and aim to recognize them effectively!The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it! That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.You will join a team of 5 people, led by Matteo. You will be fully dedicated to create and improve processes to reach a better customer satisfaction on topics related to cards, transfers, and taxes.As a Customer Success Manager at Qonto, you will:Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.).Take ownership: You will identify anomalies, optimize and set-up new ways of problem-solving and keep your colleagues up to date on all of this.What you can expect:A clear career path to progress professionallyAn interesting international environment with teammates from around the worldA supportive team that helps each other to be the best they can beNew ways of working and continuous improvement methodsAbout your future manager:His background? Matteo has a strong customer relationship experience in scale-up environments. He has joined Qonto as a Customer Success Manager and is now Lead Customer Success for the Italian market, specialized in payments topics.What can he bring to you? He will share his knowledge and help you develop your skills and career inside Qonto.About You:Experience: You have an experience in customer support, call center operations, or handling client challenges.Customer-centric: You show empathy and adapt your speech according to your customer needs.Goal-oriented: You strive to achieve your daily targets.Communication skills: You have excellent oral and written skills and you are able to adapt your communication style.Mastery: You excel in using SaaS tools (Intercom).Languages: You are bilingual in Italian and fluent in English.Perks:A laptop.An inclusive work environment.A tailor-made career track.A central fully-renovated building in Barcelona with WeWork services.Monthly team events.23 days of paid leave + 5 additional days of paid leave.Alan (Seguro) health insurance, Moka Care to take care of your mental health and gym access with Urban Sports Club.An Edenred lunch card: 100% covered.50% public transportation reimbursement.A progressive parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!).El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/115935898/customer-success-manager-payment-services-p-982-barcelona/?utm_source=html
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