.Description: Passion.Io's goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 70+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world.We have an exciting opportunity for a Customer Success Manager to join our team. If you are an experienced professional with 1-2 (or more) years experience interfacing directly with customers, utilizing and applying playbooks and health scores to be successful in your current role - we would love to meet you!Requirements Technical role experience interfacing directly with customers via Zoom/ Google Meet/ etc is essential for the success of this role1-2 years' experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)SaaS Direct experience is essentialExperience implementing or streamlining processes around CSM support cycleUser experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)Experience using playbooks and health scoresTenacity and Grit to solve problems and improve quality of support to our key creatorsCustomer obsessed mindsetUpselling/closing skillsUnderstanding key moments across the customer lifecycle that matter and how best to proactively engageAbility to customize/tailor support experience by segment / use caseTechnical ability (from support side of product, API's, Integrations, marketing, copy)Organization / planning skillsCopywriting and Verbal Communication skillsFluent in EnglishNOTE: This position is for a 6-month contract, 20 Hours/Week, and willingness to work North American time zones is essential!What you'll be working on Managing a portfolio of our premium customers, across the entire lifecycle.Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals.Really dig into data to pull actionable insights that help to guide and measure.Engage proactively with your clients, ensuring high engagement and activity rate from customers.Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don't.Collect and share insightful feedback from our customers back into other CS teams, marketing, and product.Work closely with other teams on cross-functional projects/OKRs aimed to improve retention.Benefits Work from anywhere and full flexibility.Annual international gatherings in a cool venue somewhere even cooler.An autonomous/entrepreneurial work style where your success is measured by results (not time).The steepest learning curve you've ever experienced including regular career coaching sessions, internal and external training, coaching, and much more.We also support you with attending conferences, taking courses, and purchasing books.An open, honest, creative, and results-driven environment where your opinion is highly valued