Your mission: Your mission as a Customer Success Manager is to ensure that our customers have an optimal experience at any point within their journey. You will have an in-depth knowledge of our customers' needs and will be able to work with other teams within the organisation to help fulfil these needs. You will be building strong, loyal relationships between us and our customers by bridging the gap between sales and support.
What you'll do:
Build an in-depth knowledge and understanding of our customersGuide our customers through the onboarding processEducate our customers on how to get the best out of our productNurture the relationships between us and our customers to enhance loyaltyEnsure our customers are satisfied with our product and serviceWork to fix issues, before they become issuesWhere there is dissatisfaction, work to change this into satisfactionGather data, analyse and share it with other teams to get the best for our customersWhat you bring:
At least 5 years demonstrable experience in a similar rolePassion for customer experienceFluent in EnglishEmpathyExcellent communicator - both written and verbalGreat relationship builderProblem-solver & analytical mindAbility to grasp technical concepts and translate these into simple languageSuper organised; able to prioritise your workloadReliable, trustworthyWhat we offer:
Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipmentCollaborative teams and agile multicultural environmentCompetitive salary with flexible compensation planFlexible working hours and hybrid WFH model25 paid vacation days + public holidaysPrivate health insuranceRelocation supportAmazing office in Málaga city centreFree parking provided if neededTeam building events, learning labs and corporate eventsOngoing learning and professional development opportunitiesOffice perks including games consoles, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc.We are the partner that enterprise business comes to when they are seriously considering adding cryptocurrency to their financial infrastructure. Our team works side by side with clients to customize our digital asset management software to their existing workflows. We transform traditional merchant services into bitcoin payment processing platforms. As the world changes, we are ready to help you transition to the next step in financial technology.
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