Ready to make an impact on our company's growth and our customers' success?
Encantado de saludarte!
I'm Laura, a recruiter at LeadDesk.
Together with Vesa and Juan, we're strengthening our SME Sales team in Madrid.
We can't wait to welcome the new Spanish speaking Customer Success Manager to our team.
What's in it for you Role with an immediate impact on our company's growth and customer satisfaction ratings.
Compensation model that includes a base salary and a portfolio bonus.
You'll get more details in an intro call with Laura from the Talent team.
Publicly listed company with an international community of forward-thinking colleagues.
Fact: LeadDesk currently employs 25 nationalities in 8 countries.
Opportunity for continuous professional growth in an action-packed and supportive environment.
What success looks like in this role You act as a trusted advisor for your customer base, nurturing and developing relationships with your clients.
You ensure your customers succeed by making the most of our product, understanding their needs and identifying new service offerings.
You're the connecting link between your customers and your LeadDesk colleagues (e.g., developers and customer care support).
Customer Retention: You maintain a low customer churn rate by proactively identifying potential issues or concerns.
Negotiation: Your negotiation skills help retain customers effectively and secure their continued commitment.
Value Proposition: You articulate and demonstrate the unique value that your company's products or services bring to the table.
Project Management: You lead technical integration projects, ensuring all aspects align with customer expectations.
Customer Feedback: You gather, analyze, and act upon customer feedback to improve products/services.
Relationship Building: You build trust and open communication with customers and LeadDesk colleagues.
What you can expect as our Customer Success Manager at LeadDesk You'll develop in-depth technical knowledge of LeadDesk's product.
You'll deliver smooth and successful onboarding for your customers.
You'll consult them on best practices for our product.
You'll offer additional services to improve customer experience.
You'll communicate customer feedback to relevant LeadDesk teams.
This is where the match happens Must-haves: Background in at least one of the following areas: Sales, Customer Success, IT support, Project Management.
Sales Mindset: Proven ability to approach customer interactions with a sales-oriented mindset.
Customer-centric way of working.
Your clients' success is your success.
Resilient, active, and confident personality with a dose of honest positivity.
Team Player: Collaborative and able to work effectively within a cross-functional team environment.
Ability to make a great first impression and win your customers' trust.
Top-notch communication and problem-solving skills.
Negotiation Skills: Strong negotiation skills.
Fluency in Spanish and English.
Willingness to travel for customer meetings as needed.
Nice-to-haves: Track record of successfully resolving customer concerns and retaining their business.
Familiarity with the CCaaS industry and the competitive landscape.
Project management skills with the ability to coordinate and lead integration projects.
Technical understanding and interest towards tech.
Ability to explain a concept at various levels of difficulty.
Previous experience in a cross-functional team.
Bachelor's degree.
Practicalities Start date: October – November 2024 (the sooner the better!)
Working hours: Full-time Employment period: Permanent What's next Apply today because we can't wait to meet you!
Please submit your application by October 13th, 2024, at the latest.
For more information, please reach out to Laura from the Talent team by email: laura.honkanen (at) leaddesk.com.
LeadDesk briefly: Since 2010, our company's mission has been helping our customers run their businesses more efficiently, one call center at a time.
When it comes to our employees, we believe that each of us is a Leader.
Someone with ambition, drive, and readiness to take ownership from day 1.
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