About us: Avantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals.
It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.
Based in Valencia and Miami (USA), at Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.
Description: The Customer Success department is a key player, as it is an opportunity generator in customer relationship management.
This department comes into play once our product has been sold and works towards the success of the product and the benefit of the customer.
Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.
On the other hand, it will be oriented to increase software adoption among customers, increasing their loyalty, so that their business is strengthened.
Functions: Customer Relationship Management.
Satisfaction, usage and consumption tracking.
Identify sales opportunities.
Continuous training.
Critical problem solving through internal resources: one responsibility of the PSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.
Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.
Collaborate with marketing by identifying and documenting customer success stories.
What are we looking for?
2-3 years of work experience in sales or customer service.
Native Italian speaker.
High level of Spanish/English.
Useful: Familiarity with B2B and sales processes.
Attention to detail, strong organizational skills and a focus on the quality of work.
Strong social skills.
What do we offer?
We are a leading global provider of solutions, services, and technological tools for holiday rentals with a stable projection.
Stable full-time contract.
Salary: 20 - 24k.
Training provided by the company.
Flexible working hours.
We currently have a hybrid working system, which means that we come two days a week and three days of telework.
Possibility to build a long-term career.
We offer you activities, tasks, and responsibilities that will allow you to grow professionally and personally.
Flexible remuneration plan.
Work-life balance: childcare allowance, afternoon off for children's birthdays, and support during their first days at school.
Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
A dynamic and multicultural environment, with more than 24 nationalities to get to know.
El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/116686423/customer-success-manager-italian-market-nw-152-valencia/?utm_source=html #J-18808-Ljbffr
