Company Description
What is our mission at CyberVadis? To provide enterprises with a cost-effective and scalable solution for third-party cybersecurity risk management. We are an ambitious, agile and international team (located all around the world in 10 countries). Developed by EcoVadis 5 years ago (the world's most trusted provider of business sustainability ratings), we are driven by the success of our clients and have a strong background and expertise to offer the best SaaS solution. We believe that people do their best work when they're given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together. Work hard,
have fun and make a difference: Come join us!
Job Description Strategic Account Management and Customer Success
- Manage a portfolio of customers, ensuring they maximize the value they get from the CyberVadis solution and maintain a high level of satisfaction and engagement with the service and tools.
- Advise customers on the implementation building blocks of their cybersecurity program throughout their lifecycle. Partner with them to help them adopt and integrate CyberVadis in appropriate processes and tools.
- Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle.
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources.
- Develop and maintain Account Plans for all assigned customers.
- Liaise between customer and CyberVadis teams (sales, cybersecurity, operations) to solve customer challenges and find opportunities and solutions.
- Promote and upsell additional services when suitable.
- Lead and successfully manage contracts renewals.
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
Other
- Contribute to CyberVadis continuous improvement process by providing feedback to the product management team on solution development needs.
- Lead and/or support a variety of Customer-focused projects.
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of CyberVadis service and to maintain a positive and motivating atmosphere.
Qualifications
- You will bring more than five years experience of successful customer management, account management, or consulting experience acquired in a fast paced environment.
- Excellent communication skills (both written and verbal) in English and French is a must.
- Ability to summarize key findings in a presentable PowerPoint presentation.
- Excellent Excel and data analytical skills.
- Experience in developing Account Plans.
- Computer literate (MS Office, Google Suite, Salesforce or CRM, Project management tools).
- Interest to work in an international and multicultural environment.
- Self-driven, results oriented and team player.
- Ability to be agile in an ever changing environment.
- Thrives in a fast paced environment.
Additional Information
- Beginning: ASAP
- Full-time position
- Location: Barcelona
In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment. For more information about CyberVadis please visit our site: Everyone at CyberVadis contributes to a culture of trust, respect and empowerment.
Our growing team in Barcelona is full of talented professionals from various fields who all share a desire to change the world. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones. Our team enjoys the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office in Barcelona. Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. CyberVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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