Customer Success Manager French Market Zi672

The company Natexo offers its customers self-service digital advertising solutions on several marketing channels for all types of business:
Lead Ads to collect leads on major media sitesTalk Ads to start a chat conversation when a user is browsing a media websiteText Ads to communicate by SMSWe currently operate in 4 markets: French, Spanish, Italian, and Polish. Our offices are located in Paris and Barcelona.
Our goal: Boost our clients' revenues
Our values: Continually innovate on our solutionsMaintain a competitive spiritSeeking efficiency in all of our actionThe positionAs part of the Customer Success Team, you will be the main point of contact for all matters specific to customer accounts once the sales manager has converted the client.
Responsibilities: Build and maintain strong, long-lasting customer relationshipsAnimate, grow and optimize campaigns from client's portfolioMake sure that the content of the campaigns respects our policiesNegotiate payouts and campaign conditionsDevelop a trusted advisor relationship with key accountsEnsure the timely and successful delivery of the campaigns according to customer needs and objectivesProvide onboarding guidance and support to new and existing customersManage along the company's online and offline help and support channels as customers may requireCollect customer feedback and identify opportunitiesCollect and document success stories, quotes and key use cases from customersThe profileWe are looking for a person who is oriented to the service, proactive and with analytical skills and excellent sales skills.
This position requires good organisational skills and the ability to operate multi tasks.
You like customer relations and negotiation (calls, meetings, videoconferencing).
Excellent oral and written skills are necessary.
Experience in the industry and with customers for at least 1 year. Sales experience is a plus.
French is your mother tongue.
Additional InformationTipo de puesto: Jornada completa, Indefinido
Salario: 2.000,00€-2.300,00€ al mes
Beneficios: Seguro de vidaHorario: Turno de 8 horas
Retribución complementaria: Bonus por objetivos
Experiência: Comercial: 1 año (Deseable)
Idioma: Inglés (Deseable), Francés (Obligatorio)

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