Customer Success Manager (F/M/D) - (K477) Barcelona, CataloniaJOIN OUR TEAM: Are you passionate about providing your customers with the best possible onboarding experience and outstanding support? Then you've come to the right place! We are looking for a Customer Success Manager in Barcelona who'll take care of our cloud-based compliance software portfolio. From planning over implementation to building successful long-term business relationships, you will be responsible for accompanying and supporting your contacts in order to find the best solution for your customer. Interested? Keep reading.
EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders. Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment. Help us revolutionize together!
YOUR IMPACT: In our Customer Success Team, we aim to provide our customers with the best possible customer experience. And for this, we need you. Here's a sneak peek at how you would contribute:
You plan and monitor new customer projects and make sure that they are successfully onboarded.You are responsible for maintaining the service level agreement and proactively advise the customer on technical matters.You are responsible for long-term customer retention, satisfaction, and success within your customer portfolio.You work closely with the sales, service, marketing, and product teams to integrate customer feedback into new solutions and continuously drive customer engagement.You remain flexible to develop further in your field and to take on new challenges.THIS IS YOU: Let's make our customers not only happy but also successful. To give it all in this role, you should:
Have great communication and interpersonal skills combined with the ability to handle escalation cases with diplomacy, tact, and composure in English and German (other languages such as Spanish, French, Italian, or Portuguese, are a nice-to-have).Desire to work in a dynamic, international, and innovative environment and to exchange ideas in virtual teams.Have relevant experience in a customer-facing role: Implementation-/Onboarding Management, Customer Relationship-/Service Management, Project Management, or Customer Success (ideally B2B; SaaS/software sector).Possess great project management skills and have a strong hands-on mentality.About us: Thousands of companies across the world use EQS Group's products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks, and transparently reporting on business performance and its impact on society and the environment. EQS Group was founded in Munich in 2000. Today, the group employs around 600 professionals and is represented in the world's most important financial centers.
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