.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech companies, rely on us for their customer communication needs. We dream big – for our company, our customers, and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you! The essence of the role As a CSM, you have full ownership of the customer lifecycle. Once the Customer has made the decision for our SaaS solution, the clients trust upon you for success. From ensuring a perfect onboarding to helping the customer fully unlock the power of our product and to expand the usage of the platform for the Customer, your role is pivotal to make this happen.This is a position you are going to work with German, English, Spanish and Italian speaker clients. German and English is a must have, any other language is a plus.You can be based in Munich, Antwerp, Madrid, Amsterdam and Milan.Please apply your resume in English! As our new Customer Success Manager, you will: Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster "time to value" and improve the overall experience for our customers. Understand customer's objectives and how they translate to outcomes. Make sure Customers become ambassadors of the Platform (testimonials, references, etc). Identify opportunities for upselling and cross-sell and close them. Partner with the customer to advise on best practices. We are a young and vibrant team where your input is not only appreciated but expected. We like doers that have a can-do mentality. Success is celebrated together, and we pride ourselves on the quality and innovativeness of our platform. You are a relationship person and you have a collaborative mindset. You are a proven team player and like to work closely with cross-functional colleagues as well as external partners. In order to contribute to this role you have: Minimum 3 years' experience as a Customer Success Manager. Experience from a Tech or a SaaS company. Fluency in German and English is a must. Some level of Italian or Spanish. Any other language such as Spanish, Portuguese, etc. is a plus. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more