.Company Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation.
We don't just follow trends, we set them, and drive change.
As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.But that's not all.
MicroStrategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset.
This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market.
Four years after adopting the Bitcoin Standard, MicroStrategy's stock has outperformed every company in the S&P 500.Our people are the core of our success.
At MicroStrategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies.
We thrive on curiosity, innovation, and a relentless pursuit of excellence.Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture.
As we lead the charge into the new era of AI and financial innovation, we foster an environment where all employees' contributions are recognized and valued.Join us and be part of an organization that lives and breathes innovation every day.
At MicroStrategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.Job Description The Role:As a Mid-Market CSM you will manage MicroStrategy's Mid-Market accounts which range from $100-$500K ARR.
The territory will be the Iberia region.
You will build strong relationships within the accounts and ensure high adoption of the MicroStrategy platform.
You will partner with your customers to optimize their use of the MicroStrategy platform to achieve their business goals.
You will continually seek opportunities to upsell, cross-sell and expand the account.
You will ensure the highest customer satisfaction.
You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.Customer OnboardingGuide new customers through the onboarding process, ensuring smooth and successful implementation.Account ManagementServe as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.Conduct regular check-ins with customers to understand their evolving needs and challenges.Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.Customer AdvocacyIdentify and nurture advocates among our customer base to help promote our products and services