.Customer Success Manager, (f/m/x) - Remote or Hybrid in Düsseldorf - SaaS/Greentech/FashionReady to use your fashion expertise to drive real change? At Retraced, you'll work with top fashion brands, helping them adopt our platform to create transparent, sustainable supply chains. You'll be their partner in unlocking the platform's full potential, empowering them to reach their sustainability goals with greater impact. Join us in using technology to make fashion better for people and the planet.What you will do :Manage customers by proactively ensuring project success with the implementation of the retraced platformSupport these customers by defining a clear quarterly framework, and a success roadmap that has KPI-driven goals to be achieved and evaluated togetherPlan and execute the activation of customers' supply chain networksBe the first touchpoint for customers and their network in case of problems or specific needsUnderstand the needs and problems of brands and suppliers to transfer insights to the product development teamIdentify up-selling opportunities within existing customer networksWhat's in it for you?Working as part of a modern, international team with the joint mission of making the fashion industry more sustainableGenerous holiday allowance (Unlimited PTO in Germany)Paid business travel for team get-togethers and client visitsA company where values are lived, not just talked aboutBeing part of a dynamic, young company where your ideas will be taken on board and implementedBecome an expert in your field and grow with the companyBeing granted a high level of personal responsibility and independenceFlexible, hybrid & remote working optionsExcellent salary and annual bonusWho you areExpertise in the Fashion and Textiles Industry with a deep understanding of the supply chainYou have multiple years of experience in a customer-facing B2B position in Fashion (e.G., Sustainability Management/Account Management)You are a communicator by nature, you like dealing with people and solving problemsYou are tech-savvy and have excellent project management skillsYou understand the importance of an SLA-driven approach and how that impacts the business as a wholeOur internal language is English but fluent German is required for client communicationIf you have existing experience working in SaaS relating to fashion & textile supply chain, CSR/ESG or Clean-Tech, this is highly desirableYou care about sustainability and are dedicated to driving meaningful impact through your workRetraced was born in 2019, in Düsseldorf, Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration
