Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector?. Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ?Working for Green Eagle means growing along with the company and being part of the game-changer spirit. If you are encouraged to do great things, join our team!What are we looking for?We are seeking a talented, enthusiastic, and experienced individual to join our Growth team. Your role is critical to ensuring seamless operations across the customer journey. You will be accountable for enhancing customer experience and satisfaction. Your functions will include project management, customer care, and quality assurance. You will collaborate with the Growth team, nurturing and expanding the business with our customers.ResponsibilitiesAs Customer Success Manager, you will be responsible for the end-to-end customer operation cycle. This is a customer-facing role to ensure the onboarding and use of our product. As an individual contributor, you will also coordinate all the internal resources to ensure customer satisfaction, from ordering to invoicing processes.Main functions:?Customer Onboarding: Technical assessment, timeline planning, product training and education? Invoicing: Billing process accuracy, payment timeliness, contract renewals?Cross-functional collaboration: Sales expansion, Product feedback, and overall customer experience improvement?Data analysis and reportingExperience/Skills Required? 3+ years of professional experience in project management, operations, or tech-focused customer service roles.? Fluency in English (C1 level) and Spanish is required, any additional languages are a plus.? Technology-savvy, as they relate to the integration and use of B2B products.?Showcase exceptional client-facing and internal communication skills, both in verbal and written form.? Demonstrate a strong track record in B2B operational environments.? Knowledge/experience on the renewable energy sector is a plus.Why work at Green Eagle?Voted a Great Place to Work by our team membersContribute to the green energy transition and have a sense of purpose in your workHybrid model: Work from home and our offices in the center of Madrid or SevilleFlexible compensation, including discounts on childcare, transport, meals, and training.This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!StatisticsMarketingPreferences#J-18808-Ljbffr
