Customer Success Manager

What we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution: Shipping, Pay and Marketplace. Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day). Hold Bi-weekly webinars Qualifications 4 years' of experience in account management or customer success Fluency in both English and French is an advantageous qualification Strong analytical skills - ability to understand and analyze learning and development needs Ability to identify business challenges and turn them in to learning and development solutions Proven programme management skills and experience Experience working in entrepreneurial or high-growth environment Bachelor's degree from a recognized institution Outstanding communication skills – both written and verbal with the ability to liaise confidently with clients Benefits A competitive salary alongside with a Ivorian Long-Term contract or consultancy contract A health expenses coverage for you and your family Significant Employee Stock option plan 30 days paid holidays per year Our culture "Teamwork, Determination, Accountability, Curiosity"