Customer Success Manager

If you're on the hunt for your next career move, you've come to the right place. At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.The companies we're working with are on the continuous lookout for A-Players, which in this case if you're reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard.ResponsibilitiesDevelop and maintain strong relationships with clients to ensure their success and satisfaction.Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.Collaborate with internal teams to align customer needs with company offerings.Monitor and analyze customer metrics to identify opportunities for improvement and growth.Lead customer success initiatives and projects to enhance client engagement and retention.QualificationsSenior-level experience in customer success or a related field, preferably within E-Commerce or DTC.Excellent communication skills in English, both written and verbal.Proven track record of managing client relationships and driving customer satisfaction.Ability to work independently and manage multiple priorities in a remote setting.Familiarity with CET time zone operations and flexibility to work 30-40 hours per week.
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