Monte Carlo is growing its Customer Success team to accelerate our rapid growth. We are looking for a dynamic and results-oriented Customer Success Manager. As a Customer Success Manager, you will proactively drive adoption through new use cases and effective strong relationships across our existing customer base through on-boarding, renewal and up-selling. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of Monte Carlo. This role is fully remote and can be located preferably in Dublin, Ireland, open to Spain or the UK.
What You'll Do: Drive activities to ensure scope & quality of goals are achieved.Identify new use cases per account, ensuring adoption of best practices by the customer.Take a proactive approach to expansion opportunities & openly ask discovery questions frequently across different stakeholders.Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts - expansion & renewal negotiations.Proactively build relationships with customers to create mutual trust.Act as advisor to customers to ensure they're leveraging Monte Carlo effectively to drive greater value realization.Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.Identify trends for common customer challenges or behaviors and actively develop ways to address them at scale.Collaborate cross-functionally across internal Monte Carlo teams (Support, Product, Finance, and Marketing). Who You Are: A seasoned Customer Success Manager with strong communication skills and excellent attention to detail.Motivated by building long-term and long-lasting relationships with technical data partners.Driven by the opportunity to make a visible impact with your work.Customer-minded, always aiming to provide the most value possible in every interaction.Excited by working in an ever-evolving and fluid solution-focused environment.Experienced in negotiating contract terms and overcoming pricing objections, without direct guidance, for up-sell and renewal activities. About Monte Carlo: As businesses increasingly rely on data to power digital products and drive better decision-making, it's mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the 'New Relic for data' by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures.
#J-18808-Ljbffr
