With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
In the Customer Success team, we are looking for people with a passion for delivering customer value.
As a Customer Success Manager, you will enable our customers to realize value from their investment, making them passionate advocates of Microsoft.
Leveraging your functional Business Applications expertise, you will lead conversations with key Business Decision Makers (BDMs) and IT Decision Makers (ITDMs), drive usage of existing workloads, and identify expansion opportunities to support sales growth.
This opportunity will allow you to accelerate your career growth, honing your consultative and collaboration skills, and deepening your Cloud expertise.
This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesGuiding Customer Success Strategy: Engage and influence BDMs and ITDMs by providing insights to help customers define and realize their digital and business transformational targets.
Leverage customer success engagement frameworks to guide customer success strategy.Driving Consumption: Drive high usage of Business Applications within customers by creating and executing a thorough and action-oriented adoption plan.
Leverage deep functional expertise to increase the customer's usage of existing workloads.Driving Business Value Realization: Use a data-driven approach to optimize customer's Business Applications solutions against business KPIs and success measures.
Galvanize technical and sales experts to develop customer specific roadmaps and drive further business value realization.Customer Trust and Advocacy: Advocate on the customer's behalf by driving resolution of any blockers and sharing feedback around technical capabilities.
Bring in customer advocates to showcase success as references.
Consistently build trust with customers to establish trusted advisor status.Technical Development: Demonstrate self-learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.Cross-Team Collaboration: Lead and coordinate internal teams across functions to support customer business outcomes and enabling execution of customer success through One Microsoft team.QualificationsRequired/Minimum Qualifications: Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, customer/stakeholder change management).
Any experience in Business Applications would be an added advantage.
Professional Customer Success: Experience in Customer Success and business process transformation platforms.
Strong technical aptitude, and desire to work with both business and IT.
Executive Stakeholder Value: Experience in building and maintaining executive level stakeholder relationships and leading value proposition conversation aligned to customer priorities and outcomes.
Ability to interpret, dissect the industry and business priorities of customer.
Business Process Analysis: Depict customer business processes and prepare for the analysis and improvement of business process performance.
Articulate, demo, and present complex customer concepts to varying audiences such as BDM & ITDM.
Collaboration: Experienced in orchestration and leading virtual teams to develop and drive consumption opportunities through influence.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#J-18808-Ljbffr