.Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionOverviewThe Customer Success Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks' Cortex security solutions adoption and accelerate business value and ROI from customers' investment in Palo Alto Networks during their security transformation journey. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and DevOps teams within mid-to-large enterprises to implement best-in-class threat detection, prevention, attack surface management and security automation solutions. The end result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks' security footprint.ResponsibilitiesOwn the ultimate responsibility for the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value.Develop a comprehensive understanding of typical business and security challenges faced by customers and common cyber security objectives to appropriately map features and associated business benefits to address their needs.Serve as a customer advocate in influencing product roadmap and improvements.Advise and recommend on how the Palo Alto Networks cybersecurity solution can be used to help mature and improve a customer's Security Operations Center (SOC), threat detection, prevention, attack surface management and security automation processes.Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
