As a Customer Success Manager at Instaleap, you will be the strategic partner for our customers at every stage of the process . You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all of Instaleap's features and how they can solve their business needs.
You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer's issues, and working as a consultant while using insights according to the client's operation and suggesting improvements to increase productivity and achieve our customer's growth.
What would you do?
Analyze the current digital stage where the client is and use the data insights to define a strategy to understand the final user's behavior and help our client improve their e-commerce transactions, understanding each store's operations while building a trusting relationship with Instaleap.
Structuring business and growth plans for the client to get the most out of Instaleap achieving digital growth.
Enhance and maximize the client's digital presence through mentoring and consultative support.
Maintain constant communication with the client to identify needs and escalate them to the product team.
Monitor Customer Success KPIs to generate action plans and offer solutions to our customers.
Define strategies and identify customer growth opportunities in the early stages
Structuring an onboarding process for our clients.
Maintain direct and continuous communication with senior stakeholders.
Your experience has been shaped by
At least 5 years performing roles as a: consultant; project manager; Team Leader in operations or e-commerce; or similar experience in operations or e-commerce.
At least 5 years as a Team Leader.
Native Spanish.
Fluent in English (B2-C1).
Portuguese is nice to have (not mandatory).
Experience in a fast-paced environment as a tech company or start-up.
Experience in last-mile delivery companies will be highly valued.
Your SuperPowers
Ability to influence C-Level & stakeholders.
Experience leading cross-functional teams and know how to get the best out of your team.
You can plan, organize, prioritize and communicate with all the teams involved in the delivery of complex product features.
You are data-driven with strong analytical skills.
Learning driven person and shows interest in taking on new challenges that allow you to grow.
Problem-solving & decision-making skills.
Autonomy in a dynamic environment.
Desire and ability to work on a technical developer product.
Excellent communication skills, both written and oral. You can tailor your message based on the audience.
???? What we bring to the table
Hybrid Work: Work together as a team.
Flexible hours: We trust your work and skills.
? Additional days off to vacations.
Half day off on your birthday.
Access to Educational Budget.
Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
Health insurance: Get the attention and care that you deserve. Available in some countries.
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