Customer Success Manager Architect: Automation(0126) International Business Machines, S.A. – Madrid, MadridCustomer Success Manager Architect: Automation731783BRYour Role and ResponsibilitiesWith deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions and articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Security solutions.Facilitating use case exploration and business framing workshops and creating client value realization models.Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM's products.Required Technical and Professional Expertise4-5 years work experience working with automation and/or Integration products (RPA, API management, Integration Bus, Automation Platforms)Strong collaboration and communications skills (written, verbal)Enthusiasm for learning new technologies and a proactive approach to problem-solving.Ability to collaborate effectively in a team environment.Fluency in English and Mother language level in SpanishPreferred Technical and Professional ExperienceKnowledge of container technology (Docker, Kubernetes, OpenShift)Knowledge of Hybrid cloud architecture and cloud platforms such as IBM Cloud, Microsoft Azure, AWS, or Google Cloud PlatformFamiliar with IBM Automation Products (API Connect, App Connect, MQ, and Datapower)Required EducationBachelor's DegreePreferred EducationMaster's DegreeAbout Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally.IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.Country/Region: SpainState / Province: MadridCity / Township / Village: MadridIBM Business Group: Technical SalesRole (Job Role): Customer Success ManagerEmployment Type: Full-TimeContract type: RegularTravel Required: Up to 40% or 2 days a week (home on weekends- based on project requirements)#J-18808-Ljbffr