Customer Success Manager Architect: AutomationCompany: IBMLocation: Madrid, Madrid provinciaIntroductionThe Customer Success Manager Security Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Security products.Your Role and ResponsibilitiesWith deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions and articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.A 'day-in-the life' of this role may include, but not be limited to:Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Security solutions.Facilitating use case exploration and business framing workshops and creating client value realization models.Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.Creating post-deployment customer success plans that continually increase post-launch, active user adoption of IBM's products.Required Technical and Professional Expertise4-5 years work experience working with automation and/or Integration products (RPA, API management, Integration Bus, Automation Platforms).Strong collaboration and communication skills (written, verbal).Enthusiasm for learning new technologies and a proactive approach to problem-solving.Ability to collaborate effectively in a team environment.Fluency in English and Mother language level in Spanish.Preferred Technical and Professional ExpertiseKnowledge of container technology (Docker, Kubernetes, OpenShift).Knowledge of Hybrid cloud architecture and cloud platforms such as IBM Cloud, Microsoft Azure, AWS, or Google Cloud Platform.Familiarity with IBM Automation Products (API Connect, App Connect, MQ, and Datapower).About IBMIBM has a global presence, operating in more than 175 countries. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally.IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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