.Join a team recognized for leadership, innovation and diversityWe are currently seeking a Customer Success Manager – Aftermarket Service Manager to join our team in Madrid, Spain.As the Customer Success Manager/Aftermarket Service Manager, you'll blend customer goals with business objectives to enhance satisfaction and drive net recurring revenue.
Your focus will be on winning new outcome-focused contracts while nurturing relationships that evolve into strategic partnerships.Key responsibilities:Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions, acting as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.Collaborate with sales and marketing to optimize upsell and cross-sell strategies; provide valuable insights to internal teams based on customer feedback and needs.Conduct regular customer business reviews to proactively address issues and ensure goals are met; ensure timely delivery of engineering services that exceed customer expectations.Mitigate risks and drive retention throughout the customer lifecycle; monitor customer healthacross accounts, including usage metrics, satisfaction scores, and relationship strength.Identify upsell and cross-sell opportunities within assigned accounts; drive net recurring revenue growth.Key skills and qualifications:Degree in IT/engineering (MBA or post-graduate qualifications desirable).Relevant experience in Customer Success Management and/or Aftermarket Services; profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing.
Understanding of regional dynamics and cultures.
Strong leadership and customer interaction skills.Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.English is a must; Spanish and French language would be a preference.Proficient in using MS Office, especially Excel.Availability for 30% traveling.
Valid Driver license.Our offer:A culture that fosters inclusion, diversity, and innovation in an international work environment.Market specific training and ongoing personal development.Experienced leaders to support your professional development.Equal opportunity statementWe are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment