Position Summary We are looking for a motivated and proactive Customer Success Manager to join our team. In this role, you will be responsible for managing all customer interactions, including handling support chats, email inquiries, and group communication for our largest clients. Additionally, you will play a key role in developing and maintaining long-term relationships with customers by ensuring their success with our platform and building out proactive support systems. Key Responsibilities Customer Support - Manage inbound customer inquiries via Intercom, serving as the first point of contact for support chats. - Respond promptly to support emails and ensure all customer issues are resolved efficiently. - Actively manage group chat communications with our largest customers, providing real-time support. Customer Success & Relationship Management - Build and maintain strong, long-term relationships with key accounts, ensuring they are getting the most value from our products. - Develop a proactive approach to customer success by tracking customer progress, following up regularly, and scheduling calls for check-ins. - Ensure that large customers are regularly engaged with the platform and provide any necessary assistance to help them achieve their goals. Customer Journey Monitoring - Track and monitor the customer journey to ensure all key clients are accounted for and receive timely follow-ups. - Gather customer feedback and share insights with internal teams to drive product improvements and better customer experience. Preferred Qualifications - Proven experience in customer success, customer support, or a related role. - Strong communication and organizational skills. - Familiarity with support tools such as Intercom and email management systems. - Ability to build relationships and manage client expectations effectively. - Proactive problem-solving mindset and ability to take ownership of customer issues. - Experience working in a remote setting is preferred. - Advanced English skills What we offer - Type of employment: Permanent, Fully remote, Flexible hours - Collaboration contract: B2B - Paid Vacation days: 14 days holiday, plus 7 sick leave days - Professional Growth: Opportunities for professional development and career advancement. - Collaborative Environment: A supportive and dynamic team culture. If you are passionate about customer success and are eager to join a team that values strong customer relationships, we encourage you to apply
