Our client is an influencer relationship management platform for e-commerce businesses, helping brands find, manage, and track influencers. They are a profitable, self-funded company primarily serving US-based brands.
Mission: To be the simplest, results-oriented influencer marketing platform for DTC brands to grow via influencer partnerships.
Why join the company?Remote and Async Work: Minimal meetings, mostly async communication via Slack and Notion.Self-Improvement: Allowances for gym, books, and courses.Long-term Wealth Creation: Attractive ESOPs with no layoff risks.Impactful Work: Help scale a top-tier software company working with leading US brands.ValuesCustomer Obsession: Focus on solving customer issues and enhancing their experience.Self-Agency: Take ownership of problems and solutions.Bias for Action: Act quickly and efficiently.Systems Thinking: Create scalable and impactful solutions.Role & ResponsibilitiesObjective: Ensure customer success through onboarding, check-ins, and strategy development.
Influencer Campaigns: Design campaigns based on brand budgets and goals.Strategy Sessions: Conduct Zoom sessions to help new customers craft influencer strategies.Customer Success: Regularly check in with customers, improve onboarding and retention processes.Product Improvements: Advocate for customer needs and suggest platform enhancements.Customer Support: Manage customer support, resolving issues and gathering improvement ideas.LinkedIn Presence: Build your authority in influencer marketing.Work Hours: 15-20 calls per week, flexible hours, with some alignment to US time zones. For example, if you're in Europe, you'd be doing Zoom calls with customers in the evenings between 5 pm and 8 pm CET. Ensure you're comfortable working slightly later in the day before applying.Your FitInfluencer Marketing Experience: Built influencer programs at agencies or e-commerce brands.Client Relationship Building: Experience in client-facing roles, good at building relationships.Strategic Thinking: Ability to develop high-level strategies.Tech-Savviness: Comfortable with new technology and platforms.Customer Success Experience: Understanding of product adoption, user retention, and NRR.KPIsConversion Rate: Increase trial to upgrade conversions.Product Adoption: Ensure users utilize key features regularly.Churn: Reduce subscription cancellations.Net Revenue Retention: Encourage upgrades to higher-tier plans.Customer Happiness Index: Maintain high satisfaction scores.Initial ProjectsHelpdesk: Expand and improve the helpdesk.Referrals: Develop a referral program.User Activation: Boost trial-to-active user conversions.Cross-Functional Projects: Collaborate with sales and marketing.Onboarding Meetings: Conduct strategy calls for new customers.
