The program is designed to bring enthusiastic, intelligent, and innovative graduates in their early career into the sales organization and provide resources to develop them into front line sales staff within our Global Sales & Account Management (GSAM) organization.
Role SummaryThe Customer Success is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement.
It entails a high degree of relationship management and functional expertise to drive adoption and expansion of our services.
As an entry-level graduate, you will be trained and develop your skills as part of a high-performing global team, which acts as trusted advisors and roadmap architects to the most important players in the financial markets.
What you'll be doingEducate customers on relevant functionality and content of Refinitiv's workflows.Collaborate with CSMs locally and globally to identify "at risk" customers to proactively prevent cancellations.Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding upwards their experiences.Execute global campaigns and retention strategies as part of the customer success plan for accounts, alongside the Account Team.Identify and investigate sales opportunities as well as retention activities within the customer lifecycle journey.Build, maintain, and demonstrate positive relationships with business decision makers and users within each account to influence adoption and customer satisfaction.You'll bringFinancial markets knowledge.Technical and programming interests.Strong ability to teamwork.Strong problem-solving skills.Availability to travel to customer sites when required.Fluent in written and spoken English and Spanish.Mandatory Requirements and Important NotesThis is an entry-level role and type of contract is to obtain a professional practice (para la obtención de la práctica professional) according to Art.
11.3 ET, therefore you need:
Have a complete degree that allows you to work in this type of contract (university, specialist, professional degree).You cannot be considered for this role if you have already been hired under this same type of contract, even if in a different company, by virtue of the same degree or professional certificate.
The bachelor's, master's, and doctorate degrees corresponding to the university degrees are not considered to be the same degree unless you are already in possession of the higher degree in question when hired for the first time under this modality.Salary according to the professional group determined by applicable CBA.
Working hours of 38 hours per week and vacation of 30 days per year prorated to the period worked.
At LSEG, we believe that creating a diverse and inclusive organization is fundamental to the way we deliver on our promise and our purpose.
You'll be part of an organization of over 25,000 people, spanning 70 countries.
We recognize the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths.
In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies, and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ("We") may hold about you, what it's used for, and how it's obtained.
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