The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
As a Customer Success Engineer, you will work with Customer Success Managers and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
You will be the frontline defense against the world's most pressing cybersecurity challenges.
Your Impact:
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing our SASE solutions to achieve their business and security objectives.Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations.Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.Serve as a customer advocate in influencing product roadmap and improvements.Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.Be a Go-To customer expert on our SASE security solutions and become a Subject Matter expert over time. Performance metrics include:
CSATRenewal rateUpsell / Cross-sell lead identificationReference-abilityRenewal likelihoodAdoptionConsumptionCustomer Engagement Your Experience:
BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field.Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles.In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.Understanding SASE architecture and value proposition.Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).Expertise with Remote Access VPN solutions, IPSEC, PKI SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.
).Knowledge of Linux (including BASH and Python scripting).
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