.Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growthWe are a 145-person strong team, split between London and Barcelona. So far, we've raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Over 6500 clients in 74 countries have already exchanged more than USD $15 billion with us!As well as appearing on CB Insights' Fintech 250 list, our Currency Management Automation software, Kantox Dynamic Hedging, was named Best Risk Management Solution by TMI in both 2020 and 2018, and Best Solution Innovation in 2019. We were also named winners of the Deloitte Technology Fast 50 UK for three years running and Fast 500 EMEA Award winners for two.Kantox is made up of an energetic team of people that love big challenges. We compromise on execution, speed and quality and always strive for excellence - while still having fun. So, if you want to join one of the fastest-growing fintech companies worldwide, keep readingThe role :We are looking for an experienced 'Director Customer Success', who will lead our growing team of Customer Success Managers and Customer Support Specialists. In this role you will reporting directly to the Chief Commercial Officer.You will be responsible for providing an outstanding customer experience to make sure our clients always perceive the value they get from working with Kantox and using our software solutions. As a result you will continue to improve our already excellent revenue retention.Requirements :Lead a growing team of currently 11 Customer Success Managers and Customer Service Specialists, overseeing their work, coaching and developing them.Contribute to the growth of the business by ensuring our clients achieve their goals with the Kantox solution, use it actively and renew their contracts.Identify potential growth opportunities in our customer base through a structured account planning processManage a small portfolio of key accountsBe accountable for the reporting on and take action on the basis of relevant commercial KPIs. Wherever possible further improve relevant data collection and analysis to facilitate data driven decisions.Further develop and embed best Customer Success practices.Partnering with our Middle Office Operations team to ensure we deliver excellent customer service.Must have experience and skills3+ years experience in managing a similar size team of customer success managers in a SaaS environment3+ years experience in managing a support teamAbility to form strong working relationships across departments to deliver the best customer outcomes.Excellent level of English, proficiency in another European language (Spanish, French in particular) is a strong plus.Public speaking skillsExcellent critical thinking, analytical skills and attention to detail
