Customer Success Coordinator - German SpeakingWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page.Job DescriptionEcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):Empower customers on their program implementation,Assisting with creating powerful communication to internal stakeholders (buyers) and suppliersHelping them identify appropriate actions towards their target achievementDelivering training sessions for relevant customer stakeholders (buyers)Answering clients' operational questions via email or callAssisting them on how to embed the program into existing processesEnable customers to:Monitor their performance and progress through relevant program KPIsReach their pre-defined strategic goals through operational excellenceIncrease the adoption of the subscribed solution(s) amongst the clients' stakeholder communityManage enablement of stakeholders with regards to program, strategic goals and operational implementationRepresent the customer voice within EcoVadis to adapt tools & processes to customer needsCreate models to answer current business questions; validate and understand the conclusionsTeamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphereQualifications2+ years successful customer support experience with large accounts acquired in a fast-paced environmentThe ideal candidate has formal education in a related field (Supply chain, sustainability, business)Excellent communication skills (Both written and verbal)Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.Excellent excel and data analytical skillsHigh level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goalsAbility to summarize data into insights in multiple formats (For example, PPT presentations)Computer literate (MS office, Google Suite, SalesForce, Project management tools…)Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatoryAdditional InformationLocation: BarcelonaHybrid work organization (from the office 4 days per month)Support with all the necessary office and IT equipmentRemote work from abroad policyOpportunity to work in a truly international atmosphereMeals and Transportation Vouchers (Cobee card)Health, Wellness, and Dental BenefitsUnlimited and completely confidential sessions with psychologists and online wellbeing programs.Employee referral bonus policyPaid moving day (1/year)Access to online learning libraryVirtual and in-person team building eventsCo-working space with various servicesOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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