Customer Success Coordinator - French Speaker - VIE ContractContractWork smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.
EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.
Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):
Empower customers on their program implementation.Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers.Helping them identify appropriate actions towards their target achievement.Delivering training sessions for relevant customer stakeholders (buyers).Enable customers to monitor their performance and progress through relevant program KPIs.Reach their pre-defined strategic goals through operational excellence.Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community.Manage enablement of stakeholders with regards to program, strategic goals and operational implementation.Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose.Represent the customer voice within EcoVadis to adapt tools and processes to customer needs.Create models to answer current business questions; validate and understand the conclusions.Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere.Minimum Requirements: 2+ years successful customer support experience with large accounts acquired in a fast-paced environment.Preferably Bachelor's degree with a focus on sustainability, supply chain or business is a plus.Fluency in English (reading, writing and speaking) is essential.Fluency in French as per the assigned territory is required in addition to English as you will be discussing complex sustainable procurement solutions with customers in both languages. Spanish is a plus.Demonstrate analytical skills and attention to detail - you will have strong Excel skills.You will be familiar with summarizing data into insights in multiple formats for customer presentations using PPT or Slides, for example.Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus.Confidence to work independently and autonomously, manage time effectively, ability to prioritize tasks and know when to ask for help.Knowledge of procurement systems and/or SaaS solutions is an asset but not essential as your onboarding experience is designed to support your growth in these areas.Location: BarcelonaContract: VIEOur growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one. This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
Benefits: International and very friendly work environment.Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in.Home office allowance program.90 days Working from anywhere policy.Meals and Transportation Vouchers (Cobee card).Health, Wellness, and Dental Benefits.Unlimited and completely confidential sessions with psychologists and online well-being programs.Employee referral bonus policy.Paid moving day (1/year).Access to online learning library.Virtual and in-person team building events.Co-working space with various services + opportunity to work in different locations (Europe and International).Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you! Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes.
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