Description
EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.
We actively help our customers and our internal teams to facilitate solution adoption and advancement through strong collaboration.
We are trusted partners, facilitating change and providing guidance and expertise on how to integrate sustainability in business decisions to drive customer value creation and impact.
Your primary responsibility is to act as a facilitator of your customers' successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes.
Your tasks will include (but will not be limited to): Empower customers on their program implementation.Assist with creating powerful communication to internal stakeholders (buyers) and suppliers.Help them identify appropriate actions towards their target achievement.Deliver training sessions for relevant customer stakeholders (buyers).Answer clients' operational questions via email or call.Enable customers to monitor their performance and progress through relevant program KPIs.Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose.Represent the customer voice within EcoVadis to adapt tools and processes to customer needs.Create models to answer current business questions; validate and understand the conclusions.Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere. Qualifications 2+ years successful customer support experience with large accounts acquired in a fast-paced environment.Preferably Bachelor's degree with a focus on sustainability, supply chain or business is a plus.Fluency in English (reading, writing and speaking) is essential.Fluency in French and German as per the assigned territory is required in addition to English.Demonstrate analytical skills and attention to detail - you will have strong Excel skills.Familiarity with summarizing data into insights in multiple formats for customer presentations using PPT or Slides.Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus.Confidence to work independently and autonomously, manage time effectively, ability to prioritize tasks and know when to ask for help.Knowledge of procurement systems and/or SaaS solutions is an asset but not essential. Additional Information Location: BarcelonaContract: Permanent
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one, including extensive onboarding and a brand new e-learning platform bursting with courses and modules.
Benefits: International and very friendly work environment.Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in.Flexible working hours.Home office allowance program.IT equipment allowance.90 days Working from anywhere policy.Meals and Transportation Vouchers (Cobee card).Health, Wellness, and Dental Benefits.Unlimited and completely confidential sessions with psychologists and online well-being programs.Employee referral bonus policy.Paid employee volunteer day.Paid moving day (1/year).Access to online learning library.Virtual and in-person team building events.Co-working space with various services + opportunity to work in different locations (Europe and International).
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
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