To support our Shiji ReviewPro team, we are looking for a young-minded, vibrant, high-energy, proactive, and detail-oriented Customer Success Coach, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.ResponsibilitiesBe the primary point of contact for our accounts in the DACH region.Establish a trusted advisor relationship with each of your assigned accounts.Monitor the status of onboarding of a client and help them finalize any outstanding items.Provide training to our clients on the ReviewPro tool and key hospitality best practices.Increase the adoption and engagement of features and functionality of the ReviewPro tool.Constantly monitor client engagement and health/happiness levels, with regular interactions (phone, email, etc.).Communicate regularly with clients on new features.Work closely with the Customer Success Team to follow up on bugs and issues.Identify upsell and cross-sell opportunities.Support the renewal process in collaboration with the Customer Success Team and Sales Teams.RequirementsNative level of German and professional level of English language; additional language is a plus.Empathetic, people-oriented, and a great relationship builder.Experience in account management or customer success role is preferred.Experience in the Hospitality industry is preferred.Strong aptitude for technology.Results-driven, self-starter with a hands-on attitude and positive outlook.Strong networking skills.BenefitsChallenging and creative technology environment with a great deal of freedom and responsibility.Flexible work schedule/hybrid working model.Free coffee and fresh fruit at the office.Brand new office located in the center of Barcelona.International team and fantastic work environment.Team building activities and charity donation programs.All necessary equipment such as laptop, additional monitor, and other accessories.
#J-18808-Ljbffr