.Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.Location: USA RemoteAs a trusted adviser and Arena enthusiast, Coaches guide a portfolio of innovative Medical Device/Life Sciences customers through the adoption and growth journey with our world-class SaaS PLM/QMS solution. Coaches help Arena customers evolve their processes as business needs change, and inspire executives, administrators, and users to embrace and expand their use of Arena's capabilities. Coaching is rewarding work that can be performed from anywhere by qualified candidates.Day to day responsibilities include:Responding to customer queries and advising on Arena capabilities and industry/domain best practicesAct strategically to help customers realize their business goals and outcomesMaintaining customer success plans, activities, and notes within GainsightNurturing relationships and identifying risks or opportunities for expansionIdentifying and resolving issues or dissatisfactions by applying the correct resourcesMonitoring escalations and advocating for product enhancements when appropriateContributing to the ongoing optimization of our Coaching systems, processes, and toolsWork closely with cross-functional teams to improve the entire customer experience, drive customer growth, retention, and satisfactionABOUT YOUYou are an experienced PLM and QMS enthusiast who understands the common business problems encountered by innovative Medical Device/Life Sciences "product" companies – design requirements, change control, sourcing, NPI, and quality. You cultivate relationships and share ideas with everyone, at all levels. You enjoy helping companies solve problems and succeed with influence and empathy. You align with Arena's core values of Transparency, Trustworthiness, Flexibility, and Shared Success. You are self-organized and thrive in an environment of continuous improvement