Strength in Trust OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers. Specifically, here we are looking for an architect that fits into our 'Consent and Preferences' product offering within our 'Privacy & Data Governance' Cloud.
Your Mission:
Establish Trusted Advisor status with senior business and technology leaders.
Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
Translate and implement strategic needs into practical OneTrust technology-driven solutions.
Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
Effectively present to both implementation teams and C-level executives, earning their trust.
Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
Engage with customers to build long-term strategic relationships and ensure ongoing success.
Mentor less experienced team members and customers to enhance their strategic skills and understanding.
Establish structured feedback loops with customers to continuously improve OneTrust products and services.
You Are:
Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
Experience with large-scale, technologically complex accounts.
Nice to have:
In-depth knowledge of OneTrust products and their application in managing business operations.
Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.
Where we Work OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we're located in that hybrid model. The underlying "why" for Working@ is that we are intentional about the culture that we want to create together.
Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.
Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.
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