.Encode innovate and accelerate our clients' market operations, by connecting people, systems and processes through our platform. We are looking for an orderly, focused colleague to join our team as a Customer Success Analyst. The team you will join is responsible, targeted and very inclusive. We are looking for someone who is willing to share best practices with others and who strives to communicate and improve in every aspect of the job.About Encode Our product is a no-code marketing work management platform that our clients use to structure their workflow, reduce time to market, and improve operational efficiencies. We have 20 years of experience working with international and Nordic brands including El Corte Inglés, Matas, JYSK, Stark Group and UK agencies, including Hogarth, Jellyfish, and Tag.Your impact and responsibilitiesFacilitate, plan and steer the delivery of our software projects from start to finish.Stakeholder management and requirements gathering.Liaise and manage relationships with internal Application Consultants and other team members.Organise meetings with required stakeholders with a defined agenda.Identify and translate business needs into functional requirements.Create project documentation and deliverables: Minutes of meeting, functional, technical designs and workflows.Define the data model and its dependencies.Create a testing document and test the solution.Provide incidences/tickets business support complying with service level agreements.Proactively follow-up with Product on any development requested.Support training documentation and client onboarding.To be successful as a Customer Success Analyst, you should use your strong working knowledge of project estimation techniques, your ability to motivate team members, and be responsible and accountable for delivering on projects. We'll help you with an extensive onboarding process to ensure that you can grow in the position.Who you are You are very skilled, analytic, and with an eye for detail. You contribute easily with new ideas, and make your views known. You should be comfortable working independently but also value collaboration and teamwork. You thrive on a high degree of freedom with responsibility. Furthermore, you are energetic, persistent and can quickly adjust priorities. Professional, we need you to be naturally curious, pragmatic and motivated to make a difference. Encode is not hard to learn, but it's your drive we are looking for. We believe you have a passion for the internet domain and use of technology to solve business problems.It would be nice if you already have some experience and understanding of the retail market operations (marketing, category, sales) and their challenges and way of working.We expect you to haveA bachelor's degree in technology or business administration.At least 3 years of experience in business consultancy, technical project management, and it's a plus having previous experience working within the retail or marketing sector
