Customer Specialist With Italian

BOSCH is waiting for you!
Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Italian at a native level?
If so, then you have found the right position! We are looking for a passionate and proactive person who will provide high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Functions:Ensure customer satisfaction and provide professional customer support.Manage service subscriptions (new subscription, subscriptions information, update products, and services, etc.).Handle billing (change payment method, billing issues, invoicing, and other billing-related matters).Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other materials.Follow up and ensure customer satisfaction.Manage claims, suggestions, and gather customer feedback on the product.Efficiently ensure quick solutions while respecting SLAs.Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs, and how to enhance any website/App value proposition.Requisitos:Fluency in Italian (Native or C2 Level) and a high level of English (C1).Excellent communication skills, both oral and written. Able to follow phone etiquette and use formal and polite language.Previous experience in customer service, offering technical support with knowledge of standards and procedures.Advanced user of MS Office.Able to handle stressful situations.Teamwork spirit. Organized, curious, and eager to learn more.¿Qué ofrecemos?Monday to Sunday. 39 hours a week (16:00 to 00:00 or 00:00 to 08:00).ETT - 6-Month Temporary Contract with Potential for Permanent Position.21,000 - 23,000 gross/annual.
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