Job Description
ONBOARDING and work currently 100% remote until we can safely return to our beautiful office at World Trade Center by the sea.
Are you a proactive and motivated Customer Service Representative who wants to be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely across different departments? Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean? Yes? Read on.
Who we are and what we do
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our 14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world. Keysight generated revenues of $4.2B in the fiscal year and is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.
Who are we looking for
We are looking for a passionate, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona. This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative, and able to interact with different stakeholders.
What will you be doing:
Managing customer service requests such as end-to-end order status management.
Order creation based on input from client and field sales representative.
Tracking of repair/calibration requests.
Manage product changes or returns.
Monitor end-to-end order process status and ensure closure.
Resolve questions around invoicing requirements, contract issues/administration, or lease administration.
Interfacing with a variety of different parties: Clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Determining and developing new or improved approaches to processes or tasks.
Job Qualifications:
To be successful in this position, you bring the following with you:
Native Swedish and very good level of English. Finnish would be a big plus.
Minimum of 2 years relevant experience in a complex, fast-paced customer service environment.
Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond".
Effective communication skills for client handling and internal stakeholders.
Good time management and organizational skills.
Detail and process-oriented to ensure quality and operational excellence.
Proactively resolve complex issues with the best interest of customers and Keysight in mind.
Positively manage stress that is typical in a customer service environment.
Resident in the Barcelona metropolitan area, NIE and Social security number.
Job Function: Customer Service
Business: Keysight Global Sales: Europe
Employment Program: Internal Temporary Worker
Duration (temp position only): 24 months
Relocation Benefits: No
Shift: Day Job
Schedule: Full Time (F)
Travel Required: None
Recruiter: Irene VALERO Valero Pizarro, Barcelona, Spain
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