Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more about what we do and how we do it.
Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified. We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.
What we offer: Competitive salary based on experience (typically 24-28K)
Flexible working hours and working from home days
Individual training curriculum and development opportunities
Lunch vouchers
Private health insurance
Childcare allowance
Gym Funding
Keysight Results Bonus
Stock Purchase Plan
Life insurance
24 days' vacation plus bank holidays
Are you a proactive and motivated Customer Service Representative looking for a new challenge in a diverse international team? You want to take ownership of your work while collaborating closely across different departments? Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean? If so, read on and find out more about your chance to join Keysight Technologies!
Who are we and what do we do? Keysight Technologies is a leading technology company that helps clients accelerate innovation, to connect and secure the world. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets. Keysight generated revenues of $4.2B in fiscal year 2020. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers deliver the breakthroughs that make a measurable difference in the world.
Who are we looking for? We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash process.
What will you be doing? Managing customer service requests such as end-to-end order status management, for example:
Order creation based on input from client and field sales representative
Input and tracking of repair/calibration requests
Manage product changes or returns
Monitor end-to-end order process status and ensure closure
Resolve questions around invoicing requirements, contract issues/administration or lease administration
Interfacing with different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
Determining and developing new or improved approaches to processes or tasks
Exercise sound planning and judgment when managing client requests
Solving a broad range of customer service problems varying in scope and complexity
Job Qualifications: Language requirements: fluent Swedish AND Finnish OR native English
Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond"
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
Good time management and organizational skills to maximize productivity
Detail and process oriented to ensure success
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