The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. Here's a glimpse of what you'll be doing: • Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions. After all, going the extra mile is what sets us apart • Lead by Example: Be the embodiment of our company values and inspire your team to follow suit. Let's create a powerhouse of motivated and engaged individuals • Unleash Your Team's Potential: Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals and career aspirations. • Build a Dream Team: Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results • Communication is Key: You'll be the bridge between your team, other departments, and our valued customers. Excellent communication skills are a must Are you the perfect fit? • Proven management and leadership experience in a call centre environment is a must. • You have exceptional people skills and a passion for creating a positive and motivating team spirit. • Customer service/call centre experience is a no-brainer. • You possess ability to untangle complex customer conundrums. No situation is too tricky for you to navigate – challenges are just opportunities to showcase your problem-solving expertise • Taking initiative and resolving issues independently is your forte. • Adaptability is key – you thrive in a fast-paced and growing environment. • Your communication skills, written and verbal, are top-notch, and you have a professional telephone manner. • Numbers and IT? You've got this. You can utilise all our internal systems with ease. • A positive and enthusiastic attitude, with the ability to embrace change, is the final ingredient If you're ready to make a splash in a dynamic and rewarding environment, we want to hear from you Join VictorianPlumbing.co.uk and be a part of our customer service success story. Hours: 40 hours per week Contract Type: Full Time, Permanent Salary: £27,000 - increasing to £30,000 after successful probation period Location: Leyland, Lancashire Training: This position is to be based at our brand new site in Leyland, we would require the successful candidate to undertake their first 6-8 weeks of employment at our existing site in Skelmersdale for their training period. LI-YM1