Customer Service Team Leader - Spanish and Portuguese Speaker Do you have experience in customer service through Contact Centers and are you ready to face new challenges?
This is your role at MSX!
Objective of the Position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.
Key Responsibilities: Supervise and support a team of agents, ensuring they meet the performance target. Provide ongoing support, motivation, and mentorship to the team members. Create comprehensive manuals and document procedures. Provide training to the new hires and existing team members. Track and analyze team performance metrics. Compile data and generate reports on the team performance. We look for you if: You have an excellent command of English and are bilingual and/or native in Spanish and Portuguese. You are located in Madrid or Barcelona. You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year. You possess excellent oral and written communication skills. You have leadership skills with a focus on team development and achieving results. You can interact at the executive level and within multi-disciplinary, multi-cultural teams. You have knowledge of MS Office 365 applications, with proficiency in PowerPoint and Excel. What do we offer you? Full-time indefinite contract.
40 hours a week, Monday – Friday. Be part of a great team of professionals in an internationally consolidated company. Acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers. Access to MSX Bazaar: Shopping portal exclusive for MSX employees. 23 days of vacation + 3 extra days. Internal training plan. Do you think you are the ideal person for this position?
We want to meet you!
Apply for the offer quickly and we will review your application.
Who are we? With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose: To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Vision: To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
The MSXI Mission: We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.
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