.Customer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?
This is your role at MSX!
Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.
The duties you will perform on a day-to-day basis are as follows: You will supervise and support a team of agents, ensuring they meet the performance target.
You will provide ongoing support, motivation and mentorship to the team members.
You will create comprehensive manuals and document procedures.
You will track and analyse team performance metrics.
You will compile data and generate reports on the team performance.
We look for you if: You have an excellent command of English and you also have strong language skills bilingual and/or native in Dutch.
You are located in Madrid or Barcelona.
You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year.
You are a person with excellent oral and written communication skills.
You have leadership skills with a focus on team development and achieving results.
You have the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.
You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.
What do we offer you?
Full-time indefinite contract .
40 hours a week, Monday – Friday.
You will be part of a great team of professionals in an internationally consolidated company.
You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
MSX Bazaar: Shopping portal exclusive for MSX employees.
23 days of Vacations + 3 extra days.
Internal training plan.
Do you think you are the ideal person for this position?
We want to meet you!
Apply for the offer quickly and we will review your application.
Who are we?
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Vision To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
The MSXI Mission We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions