Customer Service Team Lead page is loaded Customer Service Team Lead Apply locations Tres Cantos, Madrid time type Full time posted on Posted 2 Days Ago job requisition id VAC20116 Job Description: Join Our Purpose - Feeding the Future Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
We are seeking an experienced Customer Service Team Lead to be responsible for managing daily operations within the customer service department. This role is crucial in
creating effective procedures, policies and standards.
About The Role: Accounting Manager Responsibilities: Supervise day-to-day operations with the customer service department and with the local team leaders.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to make sure we are meeting expectations.
Implement an effective customer experience program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports.
Stay informed on the latest industry techniques and methodologies.
Skills and Expertise Qualifications: A minimum of 3-5 years of proven experience in a customer service position
Skills to lead projects and teams
Proficiency in Microsoft Office (Advanced excel and Power Point) and customer service software.
Great level in both spoken and written English
Willingness to travel through Spain and Portugal visiting the different teams.
Why You Will Love Working with Us Global Benefits: · A full-time position in an international, dynamic environment.
· Competitive remuneration package, private health insurance, and 26 vacation days with flexibility.
· Opportunities for professional growth within Nutreco and the broader SHV group.
· A flexible work environment with the option to work from home 2 days per week
Local Benefits: · Subsidized meals in our office canteen
· Reduced working hours on Fridays and over the summer
· Regular company and team events
Next Steps We value a seamless candidate experience and would like to respond within 7 business days. The hiring process typically takes 2-3 weeks. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production.
Our organisation: Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer: Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
About UsNutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Its two global company brands Skretting (aqua feed) and Trouw Nutrition (animal nutrition) have sales in over 90 countries.
Our purpose Feeding the Future captures a big challenge: feeding 9 billion people in 2050. Our responsibility is twofold: we need to make a significant contribution to meeting the rapid increase in worldwide demand for food; on the other hand, we need to find the right balance in order that we can realize growth while making also responsible choices for people and planet.
We believe in three core elements to future success: strategy execution, innovation, and competence of our people. Our values; capable, caring, collaborative, and innovative are supportive of those three core elements.
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