Our Client: We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.Analyse their problems and offer them individual solutions.Developing a sound understanding of the products and services offered by our client.Embrace our company values and act as a brand ambassador.RequirementsWhat skills & experience will you bring to us?A fluent level of Turkish with exceptional grammar and spelling skills.High level of English (Both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem solving.BenefitsWhat do we offer?Start date: 6th of May.Contract: Permanent (1-month probation period).Fulltime: 39 hours/week.Working days/Hours: Monday to Friday - 7:00 am to 4:00 pm (one short day).Salary: €17,537 gross per year.Incentives: Top performance incentives.Holidays: 2 holidays accrued per month.Paid bank holidays + 1 extra day in lieu.Hybrid work model: 3 days from the office per month, the rest working from home.Training: 2 weeks / Monday to Friday - 9:00 am to 6:00 pm (one short day).Office location: Barcelona (La Sagrera).Other BenefitsBest-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program - Free, confidential, and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.Option to sign-up for Discounted Private Health Insurance.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
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