Job Description Summary: As Customer Service Representative, you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
Job Description: We are the makers of possible.
BD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
About the role: As Customer Service Representative, you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
Main responsibilities will include: Order Management Participation in international regional projects aiming to improve the quality of service and effectiveness of customer service department Complaint management Advanced EDI administration May potentially act as a part of super-user network for JDE and SFDC Proactively developing ideas for improvement and leading related change projects May generate basic reports in reporting tools (e.g.
Qlikview) About you: - Diploma or equivalent and 1 year of previous related experience required.
- Proficiency in English; Italian or Portuguese is a plus.
- Proven expertise including usage of MS Office Suite.
- Advanced computer knowledge in ERP application (e.g.
JDE).
- Excellent written and verbal communication skills and interpersonal relationship skills.
- Ability to work in a fast-paced environment.
Availability to work under pressure.
Excellent problem-solving and critical thinking skills.
- Advanced computer knowledge in ERP application (e.g.
JDE) and SFDC.
- Ability to work effectively in a cross-functional team environment.
- Ability to manage confidential information with discretion.
- Basic knowledge of reporting tools (e.g.
Qlikview).
- Excellent customer service skills with ability to negotiate and resolve difficult situations.
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives.
- Ability to prioritize competing objectives in a fast-paced environment.
Basic organizational skills.
Innovative mindset.
Demonstrated critical thinking and challenging status quo.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Required Skills: Optional Skills: Primary Work Location: ESP San Agustin del Guadalix Additional Locations: Work Shift: #J-18808-Ljbffr