Job Description Summary: As Customer Service Representative, you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
About BD: We are the makers of possible.
BD is one of the largest global medical technology companies in the world, advancing the world of health is our Purpose.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
About the role: As Customer Service Representative, you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
Main responsibilities will include: Order ManagementParticipation in international regional projects aiming to improve the quality of service and effectiveness of the customer service departmentComplaint managementAdvanced EDI administrationMay potentially act as a part of super-user network for JDE and SFDCProactively developing ideas for improvement and leading related change projectsMay generate basic reports in reporting tools (e.g.
Qlikview) About you: Diploma or equivalent and 1 year of previous related experience required.Proficiency in English; Italian or Portuguese is a plus.Proven expertise including usage of MS Office SuiteAdvanced computer knowledge in ERP application (e.g.
JDE)Excellent written and verbal communication skills and interpersonal relationship skillsAbility to work in a fast-paced environment and availability to work under pressure.Excellent problem-solving and critical thinking skillsAbility to work effectively in a cross-functional team environmentAbility to manage confidential information with discretionBasic knowledge of reporting tools (e.g.
Qlikview)Excellent customer service skills with the ability to negotiate and resolve difficult situationsAbility to build and maintain strong relationships across the organization to influence and achieve objectivesAbility to prioritize competing objectives in a fast-paced environment; basic organizational skills; innovative mindset; demonstrated critical thinking and challenging the status quo Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work Location: ESP San Agustin del Guadalix
Additional Locations: Work Shift:
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