.Select how often (in days) to receive an alert:Customer Service Specialist - Logistics (Temporary) Cantoria, ES, 04850What are we looking for We are looking for an administrative profile with good level of English to maintain and enhance customer relationships and work to achieve the organizational and operational objectives providing an enhanced level of responsibility and support to customers and stakeholders.Smart working (remote 2 days week)Temporary - long-term contractWhat you will do Respond effectively to internal & external customer queries and requests (Creating & Confirming quotations and sales orders, inventory availability, providing shipping information, pricing confirmations, among others).Check all shipment dates are correct and in agreement with customer's requests, coordinating with other areas to ensure agreed customer service levels and standards are met.Review and track customer complaint resolution and other customer service issues (Responsible for the root cause investigation ensuring all required parties within the organization are involved for resolution and follow-up, escalating when necessary).Participate in continuous improvement and other activities such as analyzing relevant data to determine customer service outputs, monitoring reporting and database information accuracy, analyzing and sharing functional KPIs with stakeholders and customers to detect improvement areas, actively participating in cross-functional initiatives.What you need to succeed EXPERIENCE : 2+ years' experience in customer serviceTRAINING :Bachelor's Degree in Business Administration or a related field preferredCompetent use of Microsoft Office ExcelDESIRED: Basic knowledge of SAP or similar ERP systems would be ideal.
Previous experience working in OTC (Order to Cash) processes.LANGUAGES : fluent in English and Spanish (any other languages would be a plus)SOFT SKILLS :Excellent verbal and written communication skills both in Spanish and EnglishA team player that is adaptable and flexible, can work under pressure and with high workloads whilst managing timeGood interpersonal skillsWhat we do offer Stable opportunity where you will be able to be in contact with different departments and gain visibility within the company and knowledge about our Business.About Cosentino At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces.
We are the world-leading producer of architectural and decorative surfaces.
Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc.
Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients.With a presence in more than 100 countries and 5 continents, our business keeps growing consistently in all geographies, as well as career opportunities for talented people like you