Do you like to be in contact with people from all around the world?
Are you excited to join an international team and expand your knowledge in case management? Barcelona sounds like a city that you could see yourself living in?
Great, then check out our client's new offer as Customer Service Specialist in Medical Assistance!
Your responsibilities and impact as Customer Service Specialist in Medical Assistance will be:Being the first point of contact for members and clients in need who had an accident, breakdown or illness when travelling abroadOffering remote assistanceProviding information over the phoneTaking care of the members and insured clients in needResponding to incoming callsAdvising and informing members and clientsPerforming outbound contacts to mediate or organize, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)Supporting and collaborating in the medical cost containment processTaking an active role in Back Office activitiesParticipating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)Skills, qualifications and interests you need to succeed in this role:You possess full working proficiency in Italian and GermanYou speak English fluentlyYou are able to keep calm in any situationYou bring willingness to work in flexible shifts (public holidays, weekends)You enjoy contact with people, have strong communication skills and empathyYou feel comfortable and confident in conflict resolutionYou are a team player and demonstrate good organizational skillsYou are open to improving your skills in continuous training opportunitiesYou have an interest in continuous learning as well as in understanding medical issues and communicating them clearlyWhat's in it for you?Permanent contractService hours from 07-23h (rotative shifts), Mon - Sun23.000 € gross per year (including bonuses for shifts and transport)Restaurant voucher in value of approximately €1155 yearlyBonuses based on PerformanceShift supplements for weekends and public holidaysStructured and paid training for the duration of a couple of weeksVaried activity, ongoing training and developmentEmployee events (2 times per year)A bunch of great and diverse colleaguesEventual possibility to participate in the Smart-working / Home-Office ConceptPleasant and modern work environmentA team with team spirit and appreciationStart date: 20/03/23Your future company:Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.
Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.
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